Frequently Asked Questions
Am I able to bring my other child(ren) along?
We allow siblings to attend the class as a spectator, but not as an active participant in the class activities. We encourage parents to bring something along to entertain their child during the class, and at no time, are the siblings allowed on the equipment due to insurance and safety reasons.
My child's sleep patterns have changed, what are my options now, as my Gymbaroo class no longer suits?
We understand that babies’ sleep patterns are constantly changing, and if space permits in another class that fits in with the newly acquired sleep pattern, you are more than welcome to change classes.
My child has been offered a spot in child care, or my work days have changed, what are my options as I have enrolled for the term?
If space permits in another class that fits in with your changed schedule, you are more than welcome to change classes.
Can I book for part of a term or start after the term has commenced?
If you are going away, or know that you can't make a full term, you can book for part of a term, and this is worked out on a pro-rata basis. You need to email us on manlyseaforth@gymbaroo.com.au to advise that you are enrolling for part of the term and the price will be confirmed by return email. Please remember that we do not refund or transfer fees once payment has been received during the term.
Which class is best suited for my non-crawling baby?
As a general rule, if your baby is 7 months - 12 months of age, you should book into a Crawler class whether your baby is crawling, creeping or not mobile. If your baby is 2 months to 5 months of age and not rolling and not confident in tummy time, you should book them into a Non-Mobile Baby class. If your baby is 5 months to 7 months of age, is rolling and confident in tummy time, you should enrol them into a Pre-Crawler Baby class. If you are not sure, please email or phone us, and our professional staff will assess the best option for your baby.
If I miss a class, what happens?
You can make up your missed class anytime during the term. You are entitled to 2 make-up classes during the course of the current term. A maximum of 2 clients are booked into a class to make up their missed class(es), on top of a capped number per class in order to ensure manageable class sizes. Therefore, please ensure you book in to do your make up classes as soon as possible to avoid disappointment due to high demand in the final 2 weeks of term.
Can I try a class before I enrol?
We offer 1 FREE TRIAL for all new babies. ALTHOUGH we recommend purchasing a 3 week trial for $80 as it is a full programme and the progress of your baby can't often be seen after one week. There are HUGE results after 3 weeks.
Please contact us by phone or email to book into a class. Please note that classes marked RED on the timetable are full and therefore you cannot attend one of these classes as a trial.
For over 12 months, we offer a 3 week trial for $80 (non-refundable). Please book online into your preferred class, choose eft and type "3weektrial" as your reference and pay at your first class by credit card or cash.
We have limited places available for trials so as not to overfill our classes. Please note that classes marked RED on the timetable are full and therefore you cannot attend one of these classes as a trial. Trials are for first time users only and MUST BE PRE-BOOKED
Can I get a refund?
Unless there is a special or unforeseen circumstance (that has been discussed and agreed upon with management), there are no refunds or transfers of fees to another term. Under these circumstances a $30 administration fee for cancellations will apply.